Refund policy

<About Refunds> 

Once the returned item arrives at our company, we will process the order cancellation.
The cost of return shipping is the customer's responsibility.

If payment has already been withdrawn, we will refund it by registered cash mail or by bank transfer to an account of your choosing.
In cases of return for the customer's own convenience, the refunded amount will have the bank transfer fee deducted.

Please note that returns and exchanges will not be accepted in the following cases:

・Custom-made (made-to-order) kimono
・Items that have already been used
・Items missing their original product tags, etc.
・Cases where damage or soiling occurs after the item's arrival due to the customer's own responsibility
・Cases where more than 7 days have passed after the item's arrival with no contact from the customer

About Re-sewing for Size Adjustments, etc.

Please first contact us by email at the address below to discuss your request.

※Please note that depending on the condition of the kimono, we may not be able to accept such requests.

・The cost of re-sewing is the customer's responsibility.

・Round-trip shipping costs are also the customer's responsibility.

【Contact for Returns】
KIMONO Terrasse Online Shop Support Center
294-2 Niwase, Kita-ku, Okayama City, Okayama Prefecture 701-0153, Japan
info@kojimaobi.com